The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken.
Gateshead, England Jobs - 16,311 openings | Glassdoor The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The council is responsible for most repairs to your home. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. I have to tell you, this week I have had four complaints that have been going on for two years. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work.
PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Copyright Andy T - 2021. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We will pay compensation for damage which is our fault or our contractors' fault. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Visit directory.
Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Our business support events remain cancelled for now. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead Council aims to complete the backlog by late March next year. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out.
Gateshead Council Housing Services | OurGateshead :L+Ftc[Sdu|^Y^. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately.
Housing Repairs and Maintenance Service Gateshead - Government Online We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We hope to reschedule these events at a later date.
Don't worry, we can still help! We will first make sure that it is our responsibility to do the repair. Gateshead [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Thursday 26th January 2023. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. It is also possible to claim for any damage that may have been caused during repair works.
Work continues to address 3,000 Gateshead Council property repair backlog The department is on the lookout for more callhandlers and building technicians. If you continue to miss appointments for repair work you may be charged. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. You can also claim compensation for the damage that has been caused during repair work. Whats in it for you? Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. endobj
Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Some of these repairs need to be inspected before the repair can be done. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Gateshead Council. NE8 1HH For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes.
Thank you so much. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed.
Work continues to address 3,000 Gateshead Council property repair We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. E6 2JA. Well, theres so much on offer and heres just a few of the highlights!
Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. She added: "Someone has got to own it. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7.
Metropolitan Borough of Gateshead - Wikipedia Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. However, our partners are continuing to deliver a series of . To keep up to date, why not follow us.
Business advice and support - Gateshead Council Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. We encourage our people to think differently, do the right thing and be innovative. Wherever possible we will place the order immediately. Time to have your say on the future of our leisure service. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Request a FREE property inspection to find out how much your claim is worth. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Connected Voice are collating information about support across Newcastle and Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. %
Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Internal deterioration such as damage to carpet, walls etc. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council.
Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. They should all be done. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. %PDF-1.5
News - GO Gateshead Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Regent Street The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Always ask to see this card before letting anyone into your home. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. These include re-fixing toilet seats and repairing minor leaks. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Our employees and contractors carrying out work will show you an identity card. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly.
Repairs update - Housing Team at Gateshead Council | Facebook At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001.
Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. endobj
As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Do you want to work with us in helping to create spaces that are great to work and/or live in? If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. 4 0 obj
The panel decides which services they review based on various criteria. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. East Ham This includes both small leaks and emergency repairs. You have the right to appeal if you don't agree with a decision to charge you for repairs.
Repairs - Gateshead Council Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats.
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0191 433 3174. housingadvice@gateshead.gov.uk. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Employer Est. Payslips. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Top Jobs in Gateshead, England. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Repairs update You can now report your non-emergency repairs. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. <>>>
Head of Repairs and Maintenance - Gateshead Council - LinkedIn Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised.
Your Employees Portal - Gateshead Council Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening.
Your Employees Portal - Gateshead Council The site has been designed with residents and local groups to ensure it is easy to use. To register with My Housing Account, select 'my account' at the top of the Council homepage. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We will need to look at what has been damaged so please don't throw anything away. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants.
Home Group | Watergate Court, Gateshead Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If we miss an appointment and we didn't contact you, please contact us. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. However, the contractor will not ask you for any money when they call.
I have got this complaint, they monitor it and see it through to the end.
Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Background 2. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You should report any damage to your local housing office. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. United Kingdom. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. The report found the repair centre's ability to handle calls was deemed 'critically low'. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.".
Gateshead council tenants wait almost a month on average for repairs If so, please keep reading as youre just what were looking for! Complain to the housing ombudsman The housing ombudsman is a free and independent service. stream
Council residents in Gateshead waiting nearly a month for house repairs Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. If so we can help you claim compensation on a NO Win, NO Fee basis. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice.