viagogo payment to seller

Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Visit the Payment Methods section to update the details. @vrbavojtech. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. 2.5 Tax on Seller Proceeds. 3.Click Dispute a Transaction. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo have become the focal point for calls to tightly regulate . The judge issued an injunction which prevents . StubHub Sold to Smaller Rival Viagogo for Over $4 Billion 2.4 Listing. Secondary ticketing websites - GOV.UK Pay by credit . Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Crucially in your case, this means. Be the first to hear about special offers. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard I resold concert tickets and Viagogo is insisting it paid me - but I I got food poisoning while eating out, can I get my money back? . In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo says it does this but takes no other steps to prevent the practice. | Read 12,461-12,480 Reviews out of 30,829 But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. This does not affect our editorial independence. Viagogo Reviews in New York City, NY | Glassdoor For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Fast forward a few years, and the details she entered were still saved on your account. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. I entered the incorrect email when registering, how do I change it? The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Hello has anyone had a successful outcome from viagogo through paypal. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. We endeavour to rearrange delivery with the customer or arrange a collection point. 3.1 Accurate Descriptions. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. This rating has decreased by -15% over the last 12 months. . I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google 2. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. How to get a refund, repair or replacement. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. By browsing this website, you consent to the use of cookies. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Tout of pocket as punters hit grasping ticket firm where it hurts and Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Find out more about salaries and benefits at Viagogo. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. There must be a way, the payment was not accepted yet. The revised version of this Agreement is automatically effective after it is initially posted on the Site. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. This will be deducted from your next payment. Some links in this article may be affiliate links. 1.2 Ticketing Exchange. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Did you find this answer helpful? Viagogo Questions (page 10) | ProductReview.com.au Yes No Contact Customer Support Regional Settings a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo Won't pay me for my sold tickets. The Sellers and the Buyers are hereafter jointly referred to as the Members. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogo cancelled my sale and wants me to pay a fee The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? How do I unsubscribe from your newsletter? Viagogo is a secondary ticketing site. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Viagogo Salaries in Limerick, Ireland | Glassdoor To register, You must provide your real name, address, phone number, and email address. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. 9 Dec 2022 - Seller Support Associate . At no time do We provide the Buyer's payment information to the Seller. 2.18 Merchant Description. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Piggyback tickets may not be sold in the same listing. Court dismisses Viagogo's appeal on misleading representations and Both you and the company were insisting that you weren't in the wrong. Pros. All sales and bids are final. You can update your payment method as long as you haven't yet been paid. Why can't I see my order or sale in my account? If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Can I deliver the tickets using a different delivery method? Additional information can be found in our FAQs and on the ticket details pages. Viagogo: MPs warn music fans not to buy from ticketing site You will receive confirmation by email when the payment is made. Dispute raised viagogo - PayPal Community Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Event dates, times, venues and subject matter, which are listed on the ticket, may change. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Cons: Viagogo Reviews. How do I edit my listing? 2.1 Requirements. How do I change the email address on my account? Instead, write to them again: restate your claim, and the reasons for your complaint. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Invalid tickets are defined as anything where buyers are refused entry. Ways to get paid when selling tickets on StubHub : StubHub If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Selling a type of mobile ticket and transferring it to the buyer. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." If you can't make the rescheduled date, then you're entitled to a full refund. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 4.2 Stolen Property. We will also add sales or value added tax on our fees as applicable. PREAMBLE Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Join the 36,151 people who've already reviewed viagogo. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Your payment will be initiated 10 business days after the event takes place. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. See all 12 articles. Shoppers are advised to double check card details when shopping on computers or mobile devices. Visit the Payment Methods section to update the details. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The site operates a system wehre the tickets don't go on sale until they receieve them. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Welcome to viagogo's online ticket exchange (the "Site"). We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 5.3 Disclosure of Information. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Here is what happened. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. 2.14 Substituted Seat Locations. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. How do I change my payment method for getting paid? Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This is often referred to as mitigating your loss. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Sellers should use our automated online confirmation process. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). . City and Colour Concert Tickets. Please remember that you will not be paid for this sale. Note that Your payment may be withheld if you violate this clause. We take no responsibility for such issues. 6.10 Notices. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum This fee will be deducted from your payment. How do I delete my listing? If tickets are not consecutive, then the Seller must create a separate listing. Look for an option to transfer the tickets through the original ticket provider's account. Learn how. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Jun-18-2021 11:52 AM. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 0. 3. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Apparently not. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. . 'Don't buy tickets from Viagogo' - a warning from Martin We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. To post a ticket for sale on viagogo You must first register with the Site. So its not int he sellers interest to sell fakes or not actually have the ticket. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Click the more button to email us. You are viewing the PayPal Community Archives. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. But, if you plan to do this, you must tell your ticket seller in advance. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Thanks. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid.