bt openreach engineer working hours

BT won't send no one out because @SkyHelpTeam are my provider. Talk about pass the buck BT! Was the First Engineer who the complaint was about actually a Qube Engineer? Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Answered View answer in the context of this discussion Report post When you report a fault, we try and assess whether therell be a charge or not. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Phone Engineer My background-why I left the BT Openreach Job I loved You'll find up-to-date details of all charges and pricing information in BT Price List. Contact BT for help and support with your BT broadband, TV, home phone or mobile. The installation takes around three hours and the Openreach engineer will need access to your property. This could be when: We only charge for repair work on a small number of fault reports. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Is there an Openreach Engineer in the house? - Page 1 - Jobs My dad said we needed the one downstairs which he had already disconnected. Damage caused during a break in to your premises. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Work Experience. the home, For ", http://www.speedtest.net/my-result/3167201384. We have a range of ways to get in touch for new and existing customers. After a . Sustainability, Northern My Background as a Phone Engineer in Southend. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. How quickly can I get Fibre to the Premises (FTTP) installed? Some modules are disabled because cookies are declined. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Can Nigeria's election result be overturned? You also have the option to opt-out of these cookies. Youll be sent a new hub, so keep it somewhere handy. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. View Vacancy : Openreach Trainee Engineer (BT) - Planit My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available It does not store any personal data. But heres a quick guide to the different installation terms we use, and the average timescales. Their service has stopped working and it is not fully fixed after two full working days. Skype involved a presentation, then a capability and suitability assessment. And once you've got some experience under your belt, there should be opportunities for overtime. Garry Very rarely. Contact BT. BT strike: Thousands of workers to take action for two days Civil Engineer Jobs | Openreach . Openreach to hire 5,000 engineers to bolster broadband rollout | BT Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. They will try and get you . Well remotely activate a port on the ONT. on There's more to Openreach than meets the eye. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Installation day: What to expect Anna Tims is away. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Openreach will then be in touch to arrange when they can complete the work at your premises. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Openreach hiring Openreach Engineer - Trainee in London, England Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Try their website here. these comments are my own and in no way represent any company that i may or may not be linked too. Missed appointments. This website uses cookies to improve your experience while you navigate through the website. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. The fault is due to theft, loss or removal of equipment. and. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. They showed their strength but on Monday they will show their generosity. Jobs at Bt Openreach - Civil Poling Engineer The fault is due to damage caused by someone at the customer's premises. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Thank You). Our broadband then stopped working completely. 22h52, Hi. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. This is simply not true. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Have you got the head for heights needed to train as an engineer at Depending on the type of fault and the stage we're at in repairing it, you can do this online. Contact Us | Openreach Well, by fiddling around on the Internet you have found me! Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Openreach aims to connect 20. That's usually four or five days a week between Monday and Sunday. 13h08. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! First, Openreach will send an engineer to assess how much work is needed. Replying to . 1. BT and Openreach workers stage second strike over pay I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. The difference between the engineers was night and day. 'Openreach' Engineer walked out after unable to re - BT Community If the work is not complex, theyll carry out all the external work required. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Account and billing. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. In your case, communication between the two appears to have broken down badly. Work programme gives an insight into life as an Openreach engineer. Do openreach/ BT engineers work 24/7 ? Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. 0 Ratings Ibz Complex Engineering Reception and Triage. Work experience gained by working for Openreach is truly respected in its particular field by other firms. All depends when your manager wants you I guess. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. [ link to this post] I have a line fault that needs to be fixed. Again, no one turned up. Engineer installation | BT Help Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Is Openreach a Good Company to Work For? - How I Got The Job You might not need a visit, just the right advice and help to identify the problem! New Phone Installation for Broadband | How Long Does it Take? What's I saw one at a cabinet last Sunday afternoon. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). But you will have heard of BT, BT Broadband and BT Infinity . Civil's don't have to give the hrs travel time as you have to start at a yard. CER / Field Insights - North England. The live chat person wasn't at all helpful and actually closed the chat without resolution. We also use third-party cookies that help us analyze and understand how you use this website. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Delayed repair following loss of service. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Micky37 Suggest you contact openreach as this is BT Retail /Consumer forum. Hey,@zoni23welcome back to the community. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Working Hours at Openreach | Indeed.com BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Engineers from Openreach cut the telephone line while working in the street. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. We publish our charges in our terms and conditions charges schedule. Starting salary is poor, but you'll reach the higher rate after 3 years. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. A specific time cannot be given and access must be available for the entire slot. Need to change your appointment? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. The Communication Workers Union (CWU),. Theyll need to get in touch with you, so please give us your mobile number for us to share. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Just click on. 01-04-2021 - Providing support for Service and Commercial inventory. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Not really a good service from BT. Moving home . These cookies track visitors across websites and collect information to provide customized ads. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. I'm wondering will there be engineers working on a saturday? I know this because I have 26 years of experience tracing all kinds of faults. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. 10 reasons to work for BT Openreach - VERCIDA Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. A specific time cannot be given and access must be available for the entire slot. It also insists that the line is properly fixed. Find out more about the BT Business app and how to download it. So, here's where it all started working as a Phone Engineer. Amount of compensation. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. If you cant change your appointment, chat online or call us and we'll do it for you. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Register (or login) on our website and you will not see this ad. Anyone else had this? BT. Depending on the provider and package you choose, you might be able to avoid paying for line installation. CDM Expert - Asset & Inventory Management - BT - LinkedIn https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on What are the time slots for Openreach engineer appointments? Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 12h52. . I think Openreach work 7 days a week, and on bank holidays. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Clear a path to the main telephone socket, if you have one. If you need help email your.problems@observer.co.uk. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Openreach on LinkedIn: #weareopenreach | 17 comments Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Accept cookies to experience the full functionality of this page. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. . Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Instal a new Telephone Extension Socket Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Read about our approach to external linking. Huge 130m Boost for Grain's UK FTTP Broadband Rollout If you're an engineer, that's usually four or five days a week between Monday and Sunday.