Why have i been rejected for my return as the item was faulty? Treated myself to some new trainers and jogging bottoms in the sale! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Great sale and super quick on delivery. If you miss this window, youll have to go through the returns process. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Giving one star so I can leave this review. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Would you like to add a photos or videos? Take care!Thanks,Rebekah. Easy! !spoke to Edge lane store about colours in crocs. I would definitely recommend and will be a returning customer. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. My son lost out on his Christmas presents as a result. Was told that neither was possible because I didnt return them in the original shoe box! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Find out how we combat fake reviews. Shocking service avoid disappointment. This time, however, when I ordered, their courier choice was Yodel. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Thanks. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Ordered and paid on 10th December my daughter's Xmas present. - Fred, posted 2 months ago Shocking service avoid disappointment. Useless. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. It goes against our guidelines to offer incentives for reviews. Get your sneaker fix anytime, anywhere with the Footasylum app. . Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. I will always order with footasylum I am very happy with the service and products. I was taught to value customers, no matter what job I was in. Tried to send Crocs back as they didnt fit my daughter. They have sent them back to me and are refusing a refund. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Great to hear that the parcel arrived so quickly. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. This is the last thing I buy from footasylum from here on. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Thanks,Rebekah. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. * One or more of these files was not uploaded due to an invalid file type. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. UK Returns Free return by our courier service. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Ordered it on Monday and it was delivered on Tuesday. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. 3 ratings with the average rating of 4 out of 5 stars. In just a few steps, we'll have it sorted. A pop-up box will appear revealing the code. If valid, the page will refresh and your total will be updated accordingly. Up to 60% off at Footasylum on selected women's t-shirts. We hope to see you shopping with us very soon. Bought a pair of Boss trainers at the end of November 2022. We are so glad to hear you are happy with the service. Here are 8 tips for writing great reviews. Restrictions apply. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Anyone can write a Trustpilot review. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! No greeting, no please, no thank you. Footasylum. First and last time I will use this company. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. Claim your profile to access Trustpilots free business tools and connect with customers. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. For all international returns outside of the UK, please visit our dedicated international returns page. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Which are the instant chat and the WhatsApp!! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We use dedicated people and clever technology to safeguard our platform. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Heres how it works. Delivery Methods. Unable to get in touch with anyone from customer service to resolve issue. I will always order with footasylum I am very happy with the service and products. Leave this blank if you'd like to publish your review anonymously. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Ordered item was faulty. That is great news about the fast delivery.We hope to see you again very soon. Shocking service avoid disappointment. Get Code. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Before returning items you must notify Footasylum by telephone, letter, or email. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Editor, Marcus Herbert. Accurate And Undamaged Orders. Very disappointing.Would never order from them again! Over 90 off RRP. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. A simple full refund is all I wanted from the first time I was messed around!! Totally amazing service cannot fault. Hey Karl!Thanks for taking the time to leave us a review. | Read 8,321-8,340 Reviews out of 55,152 Will not use again. They also offer a WhatsApp device but it doesnt work. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. 10/10 will not be using footasylum again. Since Footasylum doesn't have a customer service number I had to text them. Hey MattThanks for taking the time to leave us a review. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. First and last time I will use this company. Rock Woven Outdoor Pant. Also it was delivered to Republic of Ireland avoiding customs charges. Footasylum Discount Code: 10% off Everything. We also ensure all reviews are published without moderation. Yes. To break them up politely to ask for helpit was like I had sowrn at them. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Received 2 small refunds for I don't know what! Please note: The normal 14 day returns policy will re-commence from Monday 26th December. We hope to see you shopping with us very soon. All students enjoy 10% off at Footasylum. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Companies can ask for reviews via automatic invitations. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. Useless. Discount. One star as there is no 0 stars. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Companies can ask for reviews via automatic invitations. Hey Karl!Thanks for taking the time to leave us a review. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Ordered and paid on 10th December my daughter's Xmas present. 2023 Trustpilot A/S. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB That is great news that they arrived a day early!We hope to see you again very soon. If this was my store, they would all be sacked. Footasylum. Please refresh the page and try again. Only response was we would receive a call within 8 hours - that was two days ago! 27 Feb. At least 30% off in the . Once cleared, your points will turn into money off any future purchases. All rights reserved. We also ensure all reviews are published without moderation. Delivery to Australia was super cheap and very very fast! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. They have sent them back to me and are refusing a refund. I have sent them back the undamaged trainers in a damaged box as I received them. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. This arrived within only two working days and all items were delivered intact and all there. And would recommend to all my friends amd family. No greeting, no please, no thank you. By using a. Price was unbelievable for what I got! To contact the Footasylum customer service team, start a live chat on the website. Over 90 off RRP. Hey Getta,Thanks for leaving us a great review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 2023 Trustpilot, Inc. All rights reserved. That is great news about the fast delivery.We hope to see you again very soon. We hope to see you again very soon. Package allegedly dispatched on 11th December and now reported as list in transit! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. I have worked in retail for over 15 years. Email and text communication was prompt and efficient. 299.99. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Round and round in circles. Perfect from start to finish. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Check out what 59,340 people have written so far, and share your own experience. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Got them cheaper than any other website. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Great to hear that the parcel arrived so quickly. Companies can ask for reviews via automatic invitations. Keep up the good work Terry!Thanks so much.Tanya. The North Face. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Manners cost nothing. very helpful as Liverpool didnt answer the phone. Verification can help ensure real people write reviews about real companies. Ordered standard delivery, was dispatched the next day & arrived the day after. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Do you agree with Footasylum's 4-star rating? Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Still over 300 down! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). - KM, posted 1 year ago My son lost out on his Christmas presents as a result. Avoid this store at all costs. 20% off selected items with this Footasylum discount code. The lady at the till was no better. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Also it was delivered to Republic of Ireland avoiding customs charges. Which are the instant chat and the WhatsApp!! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Will definitely be ordering from them again. It's great to hear you are happy with the coat and that the delivery was so quick.