stubhub refund policy change

i have tried to call several times but have been on hold >3 hours on 2 occasions. Where Can You Use Your Macys Credit Card? StubHub is taking a lot heat over the policy. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. We appreciate your patience. If any of these tragic events occur, you will be eligible for a refund. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. How is this right? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Danielle is the author of this solution article. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. i am not interested in a credit that expires so therefore am requesting my full refund. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. They charged my account even after I transaction. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. 'You're stealing my money': StubHub leaves customers feeling screwed They only let a few more people in until they actually closed all the doors. I hope we can get refunded. My order for $402.19. Just notified by email of event cancellation for Atlanta United vs Orlando. StubHub Changes Refund Policy For Final Four Ticket Buyers Ticketmaster, for example, states that if an event is . Can you explain to me how I can still use the credit that I was issued? UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. I'm being charged on sold tickets that were then refunded. All of our tickets were void, fakes, frauds. I will never use stub hub again. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Is there any way to find out if its still being processed at all? When I got to the venue my tickets were no longer accessible. The credits are valid through the end of 2022. StubHub phone wait times are 3 hours. Stub hub has failed its customers once again with a terrible return policy. IndustryLegalTop Story We were so upset. To Stubhub.com and surprisingly they were already on sale. Sorry we couldn't be helpful. to see the game on TV? if you have any questions please feel free to contact me. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. This cookie is used for the website live chat box to function properly. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Most of us didn't leave yet! Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. They had me wait 3 hours to tell me to go scratch. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Called for a refund and they won't give me one and the manager hung up on me. After another hold the rep told me the manager said the same thing. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Was there fraudulent activity with my tickets ? Refunding tickets to a cancelled event - stubhub.community Massachusetts has clear rules on returns and refunds. I notified a chat type person immediately to tell her I made a mistake. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. StubHub refunds: How to get cash instead of credit for events | khou.com Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. How to contact the seller. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? DON'T BUY ON THEIR PLATFORM!!! Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Did you think about anybody besides yourself? Our policy change may have come as a surprise to people. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". We were going just to see one of them. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Hope someone from Spain make a demand withe the corresponding authorities. I too spent money on cancelled events. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. All rights reserved. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. If there is any changes to that, all affected buyers will be notified via email. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. It was for a special occasion. Its my first and last time using this site. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. this company sucks. View SeatGeek . I will be filing a formal complaint and will NEVER use stubhub again. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Angry Fans Say First the Concerts Were Canceled, Then the Refunds It has been awhile since I made the phone call to initiate a refund. Stubhub STOLE THE MONEY FROM ME!!!!! If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I will never use stubhub again. Then over night, we lost our jobs and the shows were all cancelled. We wasted our night , took off of work and lost our ticket money. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You also have the option to opt-out of these cookies. StubHub to refund canceled events after pandemic complaints Fans outside of North America are defaulted to a refund. He was waiting for someone else to send them to him. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Set your price or use our recommended price and tap List tickets. This is the most crooked company I've ever dealt with. DO NOT let Stub Hub take advantage of you! Bought tickets, they had an issue with the address during shipping and returned my tickets. This all happened within an hour after the person bought them. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. StubHub's no-refund policy leaves ticket holders fuming - WCPO Hotels Using NFTs to Create a StubHub for Lodging Reservations >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The FanProtect Guarantee is StubHub return policy. What about Canada? Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Managing your orders 43. Very disappointed. Their poor customer service folks! The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. I purchased tickets to the Olympic gymnastics trials in January 2020. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Stub hub is a 3rd party seller. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. That's literally the only way you can get your money back from these thieves. We're not refunding money at this point,'" Cormier said. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Contacted the event, and they said the wristband was already registered to someone else. At this point, this transaction constitutes fraud. Needless to say, I received a full refund. I purchased a ticket in February for a concert for over $800. Terrible customer service. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. We're not refunding money at this point,'" Cormier said. Money down the drain. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. A lot of tickets sold on stubhub are individual people. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. How Do I Get Stubhub to Refund a Charge? - GetHuman Explain your scenario, and provide any applicable evidence. Hopefully the credit card company will stand up for me. Dave Clark. After placing me on hold they said, the tech reviewed it and it did show on the website. StubHub will offer refunds for canceled events but not postponed events. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. anyone have any advise on how to deal with this? As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. It's not fair to the seller or stubhub. This doesn't make any sense and I transferred these tickets way early on before COVID. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." to see the game on TV? Thank you f***ers! They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. I just hope I get my money refunded. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Of course! As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Im sensing a nice class action lawsuit coming your way. So now the tickets will not arrive in time for my event. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I called ticket master and all the floor seats were sold out!! hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. My credit card can do refunds up to 60 days which of course is passed. Should have checked this site first. But by the end of March, refunds were suddenly gone. For $2400 this is pure BS and will not stand. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I stated that it was not disclosed until after purchase and we went back and forth for a long time. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Stubhub policy on refunds is ridiculous. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Horrible company. The festival would issue them a new wristband and cancel the "lost" one. Purchased 2 tickets to a college basketball game. A UNETHICAL ON THEIR PART. They told me their tech would review it. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each).

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