BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Key Clipper information translated to Chinese. The Google Privacy Policy and Terms of Service apply. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. BART. However, there are 3 Clipper vendors at SFO. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Los Angeles Clippers | The Official Site of the Los Angeles Clippers Skip the side navigation menu and go to the main content. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. And, to get it back, its an hour on hold, and three to five business days.. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Find your service: AC Transit. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. See full menu. Prior to that he was an assistant sports editor at the paper from 1984-1987. For more information, visit Sales and Service Locations. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. This site is protected by Google's invisible reCAPTCHA. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Choose your payment method and complete the order. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. No, every rider needs their own card or device (phone or watch) to pay for fares. Can I manage my Clipper account and pay my transit fares with my phone? Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Hotel Package: Non-refundable within 4 days of travel date. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Limited-use tickets are not available on phones. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. And you can do it anytime. This is different in the phone environment. We do allow walk-up day-of guests to purchase tickets if space allows. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Yes, you can use the Clipper app to manage your account on your phone. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Can I set up Auto-Reload for cash value and a pass? To provide payment, log in to your Clipper account and edit your Primary Payment method. Report a lost, stolen, damaged or defective card and discuss replacement options. Choose to stay logged in or to log out. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? We will automatically send a declined payment notice to the email address in your Clipper account. To add a card to your Android phone, open Google Pay and click the + sign. Ticket Central. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Requires iPhone 8/Apple Watch Series 3 or later. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Weekly and monthly passes are not available. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Clipper cards pending pass? For account-related Discounts; Where to Use; Locations . If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Select Clipper card and follow the instructions to add a card and load value. No, transit agency ticket offices cannot load value to mobile phones at this time. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Why wasnt I notified this would happen? Phone. Your 31-day pass becomes active the first time you use it to pay a fare. No. Log in to your account to add a Backup Payment method. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . In addition, we offer a full range of beverages options, including locally-distilled spirits. Clipper BayPass Sets Sail with Unlimited Transit Access There is a 50 cent surcharge per trip for paper tickets. Yes, there is. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. For a quicker response, we strongly recommend reaching out via our contact us form. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Log in to your Cilpper account with the email address we have on file and provide an updated email address. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The discount is even greater if you add multiple nights! This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Final boarding is 15 minutes before the scheduled departure time. If you hear two beeps, your value is low. Contact your programs administrator for instructions on replacing a card. We've made it easy with quick guides to every service on Clipper. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. 4 yr. ago. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. How long do I have to pick up the value before it expires? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. How do I add value to a Clipper card on my phone? Loading Value | Clipper Clipper on your phone will not unlock a bikeshare. Account Management. Be sure you tap on Caltrain's platform. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. YES! This page includes when value is available, online orders, different types of value, and blocked cards. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. The RTC Clipper card is a photo identification card. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. To add value to your Clipper card, open your mobile wallet on your phone. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. You can also order value at the same time. Everything you need to know when you travel with Clipper! Funds added using Apple Pay and Google Pay areimmediately available for use. 2,123 Reviews. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. For more information, visit Sales and Service Locations. Economy Panoramic Upgraded window seats in Economy Class. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). You will select your seats when making your booking. Home | Clipper Please plan accordingly and allow sufficient time. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). City Coach. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Thats why we say to allow a few extra days if you are picking up your value on a bus. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. The terminal is located on Alaskan Way at Pier 69. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Your mobile wallet will display purchase options for your selected Clipper card. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). You will still need to use your plastic Clipper card for this. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Otherwise, you will be logged out automatically. The Salish Sea is world famous for observing a vast array of whales and sealife. Once you set up Auto-Reload, we need to confirm your payment method is valid. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Credit card charges are processed immediately. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. EMAIL US. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Select machines accept credit and debit cards. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Skip the side navigation menu and go to the main content. Getting Started. Does the balance on Clipper Card ever expire? - Quora Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Log in to your Clipper account to add backup payment. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Please note that you cannot use your phone to unlock bikeshares. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. PDF Clipper Cancellation Form On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). County Connection. For all other cards on your phone without HVD, value will be available immediately. Privacy Policy. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you want to change your class of seating, you will need to reach out to our Reservations team. If one does not use the Clipper card for six months, it can be frozen. There are no discounts available at the BART vending machines. Yes. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Dumbarton Express. 2020, Metropolitan Transportation Commission. Who CANNOT use Clipper on iPhone or Android phones for fare payment? News; Twitter Twitter, Opens . 877.878.8883. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Some purchasing limits applyas outlined on our sales page. Log in to your account to add a Backup Payment method. Clipper Customer Service | bart.gov Log in to your Clipper account. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. All rights reserved. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. To find out more information about replacing an RTC card, please visit 511.org. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. This is just another barrier to transit: an opaque payment system. Learn more about using Clipper on your phone. Clipper is a regional transit card that can be used on all transit in the Bay Area. If your card is registered, contact us so we can block your card from further use. There are three seating classes on the Victoria Clipper ferry. Clipper card scan fails every time, this is driving me nuts! Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. All FRS Clipper employees and crew are fully vaccinated against COVID-19. What happened to my order? Otherwise, you will be logged out automatically. A couple of things have to happen before you can use the value. When I tag my card, what do the beeps and lights mean? Choose to stay logged in or to log out. So if your primary funding source is declined, your order will be charged to your backup card. Learn more about Clipper on your phone. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Phone. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Be sure to review the paper ticket fare chart at the station. If the condition evaluates to false (.F. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. A: You made me laugh, thanks! There is a $5 fee for this service. Three beeps and a red light means your card wasnt accepted. Get Morning Report and other email newsletters. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship.
Matthew Grimes Santa Barbara, Articles C
Matthew Grimes Santa Barbara, Articles C